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SERVICE INFORMATION
- If you have specific questions or concerns, check our online FAQ.
- Where appropriate, we request pictures of the hull, in water and
out, to determine the direction, height and angle of the bow wave as
it climbs up the hull and how the water follows through to the stern.
Thanks to our 4 years of experience studying, researching and testing
on many hulls, we can make recommendations for the best location and
angle to satisfy the customer’s priorities. For
best results we urge you to
contact us
by phone for technical support.
- SMPC’s view of its CUSTOMER SERVICE responsibility is that we
provide our customers with a product which can be installed easily and
in a short time.
- The first ingredient for a successful installation is the location
of the rails. The product’s attributes may compete with one another
for their own ideal position, therefore priorities must be established
to determine the optimum location.
- We have developed a standard procedure for installing THE
SMART-RAIL®. The
installation kit includes very detailed and explicit instructions
accompanied by diagrams for clarity, along with materials and tools
required.
- Users may elect to have a professional
boat yard install the rails; in this case we work closely with the
yard personnel for a successful installation.
- If you have a concern or question, send us an email from the
Contact Us page or
contact us by
phone for technical support to describe your boat and your spray
concerns to us.
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